Shipping & Returns

Shipping – Fast, Friendly & Fair

We know waiting for fun is the worst—so we work hard to ship most in-stock orders within 24 hours (business days, of course!). Once your package hits the road, you can expect it on your doorstep in about 3–5 business days.

We ship using a mix of trusted carriers—FedEx, UPS, and USPS. Shipping costs are calculated based on size, weight, and destination. We always aim for the fastest, most cost-effective option so your goodies arrive safely and swiftly.

Local? We offer in-store pickup too—just choose that option at checkout!

Returns – No Hassles, Just Help

Sometimes things don’t work out—and that’s totally okay. If you need to return an item, just let us know within 30 days of purchase and we’ll make it easy.

Here’s how it works:

• We'll email you a prepaid return label (a.k.a. call tag)
• Your friendly delivery driver will pick it up from your door
• Once it’s back at Whimzy HQ, we’ll refund your original form of payment

Please note: Refund timing depends on your bank or card provider. Most process within 3–5 business days, but it can vary.

Questions? We’re All Ears (and Hearts)

Got a question? A hiccup with your order? Or just want to say hi? We’re here for all of it. Look for the icons in the bottom of any page:

• Call us
• Send us a message on Facebook Messenger
• Or shoot us an email

We'll always get back to you within 24 hours, pinky promise.