Shipping
Shipping costs will depend on carrier. We use a combination of FedEx, UPS, and USPS. Rates will vary across different carriers depending on size and weight of your total order.
We've worked hard to create a fast, efficient and fair system for order processing and shipping. We know you want your order quickly, that's why we strive to ship most orders stocked in our warehouse within 24 hours and will arrive at your doorstep within 3-5 business days!
Returns
Whimzy must be notified of any return within 30 days of purchase. When returned within that timeframe, we will pay the shipping costs of your online purchase. That will be done by providing a call tag to you via email. The shipper will pick up the product and return it to us using the information on the call tag.
Once your return is received at Whimzy, we will refund to the form of payment used at the time you placed your online order. Keep in mind that every bank and credit card company have different policies on how quickly they refund your money. Most refunds process within 3-5 business days; however, it may take longer depending on the institution.
Questions
If you have any questions about your order, we've tried to make it as easy as possible to reach us. If you look at the bottom of any page on the site, you'll see icons in the lower right hand corner of the page. Just click on any of the icons to give us a call, send us a message using Facebook Messenger or send an email. We will respond to you within 24 hours.